Influential worked with Ark Data Centres to improve upon their existing basic customer portal solution. We helped by adding value to the customer to enhance their self-serve capabilities and developing new functionalities to benefit the support staff.

“We have been live with Influential Software since October 2021. The team are incredibly knowledgeable and make time to jump on calls to discuss new ideas/opportunities as well as fix any issues which may arise.”

 

Project manager, Ark Data Centres

Ark Data Centres, based around the UK, is a leading data centre developer, owner, and operator. They provide data centre solutions to multi-national companies and governmental departments.

In order to add further value to their clients, they needed to add functionality to their existing online client portal. They needed a Microsoft Gold Partner with extensive knowledge with Microsoft Azure to build upon their existing portal solution and subsequently contacted Influential Software.

There were additional requests by Ark to include functionality on the back-end for admin and support staff too.

Ark Data Centres had one key focus in mind for this project: to add value for their clients and differentiate its services. Ark had an existing customer portal solution in place but required additional development services to enhance user functionality.

In order to better support users, Ark wanted to be able to quickly find a user who calls or emails without having to manually identify their company name or code. They required an audit log to document history of associated portal events, available to all users.

There were additional requests by Ark to include functionality on the back-end for admin and support staff too.

As the portal solution was built on Microsoft Azure, we were in the perfect position to help Ark, as a top Microsoft Gold Partner. We have built and inserted several features into their existing portal system to improve both the user experience and backend processes.

Development and implementation work is ongoing with Ark but we are delivering the solution well on time while working closely with Ark and keeping them informed throughout the process. We are looking forward to a continued partnership with Ark for their IT solution needs.