Frequently Asked Questions

1. What is Signal Documents?

Signal documents is a handy App that allows shareholders and the public to look out for, download and make notes on a variety of different documents produced by corporate companies in the UK.

The App gives you access to a library of documents held in the cloud and the ability to be able to download them to your device. You can save the document on your device and view it in PDF form. Also the App will allow you to add notes, highlight important pieces of text and even write freehand on the document and save the edits for future reference.

The App will allow you to watch out for new documents from companies that you are interested in and also find out when new versions of the document are issued.

Overall it’s a simple way of keeping abreast of important shareholder information.

2. What type of documents can I download?

You can find the following types of documents and events issued by corporate companies to shareholders using this App:

  • Reports and statements – full, interim and other reports or trading statements;
  • Meeting information – including formal notification of AGMs etc.

3. Where can I find things in the App?

The App has four main views which are accessed by pressing the relevant icon at the foot of the page:

  • “My Documents” view – where you can find and edit documents that you have downloaded to the App. The App will automatically open at this page on start up.
  • “Library” view – where you can find all the documents available for you to download and where you select them for download.
  • “Company Watch” list view – where you can find a list of your favourite companies.
  • “Settings” view – where you can set and find information about the App.

4. How do I find documents to download to my device?

Go to the “Library” view and you will see a list of all the documents that are available for you to download either in a list view (if you are holding the device in portrait mode), or as a collection of documents 6 to a page if you are holding the device in landscape view. Find other documents by scrolling down (for portrait mode) or right (for landscape mode) until you find a document you want to download.

The App provides a number of ways in which you can find a specific document in either the “Library” or the “My Documents” views. You can either:

  • Press the magnifying glass at the top right hand side of the page and the search bar appears. Type in all or part of the name of the document you are looking for and if the App can find references, the list of documents shown will only be those that match your search.
  • Press the “refine” option and a menu will appear that will allow you to order or filter the documents you can see based upon document type, company name, published date or event type.

5. How do I download documents?

Once you have found the document you want to download in the “Library” view, press on the document and a pop up menu will appear. Press “cancel” to get out of the menu or press “OK” to download it. A progress bar will be shown to indicate how far the download has progressed.

Once complete, the downloaded document will appear in your “My Documents” view.

6. How do I view documents?

Go to the “My Documents” view, find the document you want to view and click on it. The document will then appear. Scroll to the right to view each page of the document.

7. How can I make and save notes onto documents I have downloaded?

With your document open, press on the pen icon at the top right hand corner of the screen to open up the editing menu. This will give you four options for editing:

  • Press highlighter icon (the far left hand one) to open the highlighter tool. Drag a rectangle with your finger or pen around the area of text you want to highlight and remove your finger from the device to save the highlighting. Press on the icon again to stop highlighting.
  • Press note icon (the second from the left) to open up the note tool. Press on the point in the text where you want to add a note and the note editor will appear. Add a title and note text and press outside of the editor to add the note. Press on the note icon again to stop adding notes.
  • Press drawing icon (the third from the left) to open the drawing tool. You will then be able to trace any shape, or write any freehand note you want on the document. Press the icon again to stop freehand drawing.

If you make a mistake or want to delete an edit, just press the far right hand eraser icon and press the edit you want to delete and it will be removed.

8. How can I add my favourite companies to the “Company Watch” list?

You can add your favourite companies to the “Company Watch” list so that you can quickly find any new documents available from them.

To add companies to your watch list when landscape, find a document belonging to that company on either the “Library” or “My Documents” views and long press it. This will bring up a pop up menu. One of the menu options is “Watch company”, press this option to add it to your “Company Watch” list.

If the device is in portrait, find a document belonging to that company on either the “Library” or “My Documents” views and swipe left, the option to add to watch list will then be presented.

To view companies on your watch list, go to the “Company watch list” view.

9. How can I delete documents?

Go to the “My Documents” view.

If you are in portrait mode, swipe the document to the left. A red “delete” option will appear. Press the “delete” option and it will disappear from the “My Documents” view.

If you are in landscape mode, press the “edit” menu option at the top right hand side of the page to bring up the “edit” menu. Radio buttons will also appear under each of the documents displayed. Press on the radio button of the document you want to delete and press the “delete” option.

Note. Once deleted, the document should still exist in the “Library” view should you need to download it again.

10. How do I know when there is a new document available for one of my favourite companies?

When you have new documents available to download for your favourite companies, the “Company Watch” list icon will show a red circle next to it with the number of new documents available within it. To find out what they are, open the “Company Watch” list view and the number of new documents available for each company on your watch list will be shown in a red banner against its entry.

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If you have a specific issue or question that isn't covered within this FAQ please contact the Support Team for assistance.
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